Policies

Overview
Cancellation Policy
Withdrawals and Refunds
Missed Lessons Policy
Emergency/Weather Cancellation Policy
Visiting Guidelines
Non-Discrimination Policy

Overview 
Private lesson students are charged for all lessons or classes for which they register, including those missed through student absence. As a courtesy, students are expected to notify their teachers directly of any impending absence from lessons. Some instructors offer make-up lessons under certain circumstances, but they are not obligated to do so. If a teacher is absent for a lesson, a make-up will be scheduled at a mutually convenient time, or a substitute instructor may teach the lesson.

  • Make-up for private lessons are given at the end of each semester except for snow closure, make-ups for which will be given in June (see School calendar for dates)
  • Snow closure make-ups are limited to one day per year and will be made up during the June make-up period. Students who drop from the school prior to the June make up period will forfeit the snow make up date.
  • Student absence from group/ensemble instruction will not be made up.
  • Scheduled make-up lessons missed by a student will not be made up.

Cancellation Policy 
Please Note: The Concord Conservatory of Music does not necessarily follow the Concord Public Schools cancellation decisions. In case of snow or emergency, cancellations will be announced on CCM’s voicemail and on the web site. The Concord Conservatory of Music does not call individual students for snow or emergency conditions.

Withdrawals and Refunds 
Any request to withdraw from classes or lessons must be made in writing to The Concord Conservatory of Music. Verbal requests will not be honored.

Private instruction: Prorated refunds for private lessons my be requested only within the first three weeks of the student's lessons. 75% of the unused tuition is refunded if notice is given before the fourth lesson of the term. The 25% deposit, equivalent to 4 lessons is non-refundable.

Classes or ensembles: No refunds will be given for classes since fees are based on a minimum enrollment.

Summer camps: No refunds will be given for summer camps since fees are based on a minimum enrollment.

If a class is cancelled due to insufficient enrollment, full tuition and registration fee (if applicable) will be refunded. In extreme cases involving serious illness, death, or relocation, arrangements for credit or refund can be made at the discretion of the school director.

Missed Lessons Policy 
Private lesson students are charged for all lessons or classes for which they register, including those missed through student absence. As a courtesy, students are expected to notify their teachers directly of any impending absence from lessons. Some instructors offer make-up lessons under certain circumstances, but they are not obligated to do so. If a teacher is absent for a lesson, a make-up will be scheduled at a mutually convenient time, or a substitute instructor may teach the lesson. Make-up for private lessons are given at the end of each semester except for snow closure, make-ups for which will be given in June (see School calendar for dates)

Snow closure make-ups are limited to one day per year and will be made up during the June make up period. Students who drop from the school prior to the June make up period will forfeit the snow make up date. Student absence from group/ensemble instruction will not be made up. Scheduled make-up lessons missed by a student will not be made up.

Emergency/Weather Cancellation Policy 
Please Note: The Concord Conservatory of Music does not necessarily follow the Concord Public Schools cancellation decisions. In case of snow or emergency, cancellations will be announced on CCM's voicemail. The Concord Conservatory of Music does not call individual students for snow or emergency conditions.

Visiting Guidelines 
We are paying tenants of the West Concord Union Church, and as part of our lease agreement we are forbidden to have any food or drink in the classrooms. Please refrain from using the church materials stored in the various classrooms. Thank you for your cooperation and consideration.

Non-Discrimination Policy 
The Concord Conservatory of Music does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, sexual orientation, physical or mental disability, marital or veteran status, or age in its admissions, education programs, activities, or employment practices.